You receive an SUD Alert email for an incident or referral. When you try the click-through fast access you get the following error message. This is because you haven’t registered the SUD script type which can be done using the programme link below. Click here to download the registration programme. (This has to be done just once […]
SUD allows Contact and Incident times to span midnight but when you try to enter a Finish Time that is before the Start Time, it won’t save the change and highlights as an error. This is because to have a time that spans midnight, you MUST use the +/- keys (inc/dec) to adjust the Time […]
SUD Error#3043 errors occur when our servers loose contact and synchronisation with each other which can occur for any number of reasons and SUD suffers as a consequence. Your Remote Desktop connection may freeze and/or reconnect at the same time or you might notice a general slowness and lack of response to mouse and keyboard. […]
Since the release of version 4.0.1 an SUD Training System has also been included. The intent is that this be used for training new staff, familiarization with specific features and generally generating system competence and confidence. The Training system uses an entirely separate database (a snapshot of the live system from April 2016) so whilst […]
When opening a Contact to Edit it, a completely different and unrelated record is displayed in the Edit Contact form. This has ONLY been identified in Contacts and started occurring after 11:18:35 on Saturday 12th March 2016 affecting ONLY New Contacts created afterwards. Other Contact functions work as designed i.e. [New] & [Print] although the Administrators [Delete] function is also […]
When opening the SUD application some users have seen the following error message. The SUD application then stalls at the Splashscreen. “The database cannot be opened because the VBA project contained in it cannot be read. The database can be opened only if the VBA project is first deleted. Deleting the VBA project removes all […]
Tom Lockley found the first RNA bug whereby whilst running an RNA Export, it is possible that the window expecting an OK click to acknowledge completion is left behind, or masked, by other windows. Thus it is impossible to click and continue. The situation can be replicated but the exact circumstances remain ambiguous. A fix has […]
Run this little programme to check that you have the correct version of MS Office and Access installed and that you have the correct ODBC Drivers installed. If the answer to each question is “good”, you’re ready to install and run SUD. Any Errors must be fixed before proceeding. Take a look at other Hints & […]
If, most likely on first use, you get a “Microsoft SQL Server Login Connection failed” system message similar to those opposite (WinXP or Vista/Win7). The most likely cause is that you are not registered to use the SUD application. You should contact your line manager or Head Office administration requesting that you are added to […]
If you see an error message like this after installing the SUD software, it may be because you do not have the correct ODBC Driver software installed. This should be spotted by the installation programme. This can only affect staff when working in Head Office and not when connected to a Remote Desktop Session. Depending […]